This six-hour seminar can improve the effectiveness of anyone who must communicate with others:

• Managers with their employees
• Salespeople with customers
• Coworkers with each other

Three 16-minute video clips are teamed with interactive exercises and lively classroom discussion to lead participants through realistic communication problems and situations commonly encountered at work.

The three modules are as follows:

• Listening: The Art of Understanding Others helps participants develop three essential skills: attending, gathering information, and demonstrating understanding.
• Expressing Yourself: The Art of Being Heard provides step-by-step instruction in four skills necessary for effective self-expressions: planning your message, understanding differences in others...using the power of the positive, and presenting your viewpoint.
• Resolving Conflict: The Art of Handling Interpersonal Tension provides the framework for developing conflict resolution skills and enables users to practice those skills in lifelike situations.

Facilitator's Kit includes video, facilitator's manual with transparency masters and unlimited reproduction of participant's manual.